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Life at esure
Our customers really matter to us and doing a great job for them is what esure is all about. We believe happy, motivated employees will do the right thing for our customers so we go the extra mile to make esure a great place to work. We encourage people to be themselves and thrive on giving them the opportunity to make a difference everyday.
HR Services Assistant (FTC)
We are currently looking for a HR Services Assistant to join our team in Glasgow. The team provide a professional and efficient HR Service to the business via a Shared Service facility. Responsible for answering all HR related queries, reconciling and processing the monthly payroll the team are also involved in guiding the business through HR policies and procedures, employee benefits and recruitment.
Reporting directly to the HR Services Manager, you will be an experienced HR professional who has gained knowledge working in a similar sized organisation (1,500+ employees) and you’ll be considered as a trusted advisor. You will enjoy the fast and diverse pace of the working day, dealing with lots of data and producing reports and insight to help and guide the business to make informed decisions. Your communication skills will be key on both a written and a verbal basis. You’ll work with a high degree of accuracy and manage your time perfectly. Doing the right thing, in a fair and consistent way will form part of your decision making and your passion to work in a diverse culture will be natural to you.
In return, we will offer you a very competitive salary with extensive employee benefits. You’ll benefit from working in the vibrant city centre of Glasgow in a state of the art building working Monday – Friday 9.00am – 5.00pm. This role is to cover a Maternity leave period of 12 months.
Technical Claims Specialist
Key Vacancy Info
Job Title Technical Claims Specialist
Job Type Full-time
Role level E3/D1 Dependant on experience
Employment Type Permanent
Start Date ASAP
Closing Date 8th March 2017
Manage a caseload of Technical Claims, including Large Losses, in a professional and competent manner. Claims handling is to be pro-active and customer focused in order to achieve speedy and cost efficient settlements and maximize savings.
Provide guidance and assistance on technical matters, to other areas of the Claims Operation.
- Manage all aspects of our Technical Claims, which incorporate Personal Injury, Home and TP Property Damage (excluding litigation). Claims handling should adhere to Company processes and procedures.
- Manage an allocation of Large Loss claims, reporting progress and seeking guidance on an ongoing basis from the Technical Claims Controller.
- Establish good communication channels with all the Claims Teams, to ensure they remain up to date with changes in Law or procedures.
- Design and implement technical updates (in conjunction with the Technical Claims Controller), to enhance the claims process and claims handling skills of the Department as a whole.
- Conduct audits and reviews to ensure that the Department’s communication (internally and externally) is of a high standard.
- Carry out project work as and when requested by the Technical Claims Controller.
- Deal with referrals from other Teams in a timely and efficient manner. Approachability and clarity will be key when dealing with these cases.
- Conduct/undertake special tasks/responsibilities as will from time to time be allocated by the Technical Claims Controller.
Personal Injury Team Leader
The Personal Injury Team aim to proactively resolve cases involving Third Party injury in a professional and competent manner. The claims handling can be complex, is pro-active and customer focused in order to achieve cost efficient settlements and to maximise savings.
Using evidence and knowledge, they are required to make an informed decision on both liability and quantum ensuring that we meet the customer’s and company’s expectations to achieve the best possible settlement. To drive for results, we look to make decisions in relation to both liability and quantum in an efficient manner, to achieve settlement within the current KPI’s. In addition, the Team pursue recoveries on claims where liability is disputed and pursues customer’s uninsured losses.
Third Party injuries currently accounts for approximately one-third of the overall claims spend. It is the area of highest claims inflation and the cases will therefore require a high degree of management and control. The area in general is a changing environment with new legal precedents/statutes being regularly introduced.
The Personal Injury Team Leader is responsible for the day-to-day management and development of the Personal Injury team. They support the team to accomplish their tasks and priorities, ensuring a consistent and thorough approach to customer care and process control. They also ensure that individual team members are developed to their full potential and organise their training needs accordingly to ensure that this is achieved.
We are can-do, supportive, straightforward and transparent. We are esure
esure is a UK based personal lines insurer. We employ around 2000 people across four offices and our brands alongside esure include Sheilas Wheels and Gocompare. This website tells you all you need to know about what its like to work at esure and what makes us and our culture special. You can find out more about which roles we have available and also hear from some of our people about working for us.Find out more